Returns & Refunds

This page summarises how returns and refunds work at MR BOWMANS TRADING (Pty) Ltd. The full rules are in sections 8 and 9 of our Terms & Conditions. Nothing here limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

Frozen, chilled and perishable goods

Please inspect ice cream, frozen desserts, frozen fish, raw pet food and other perishables when you receive them, and freeze or refrigerate them immediately.
If an item has thawed, or is damaged, incorrect or visibly not fit for consumption, tell us on the day of delivery, and in any event within 24 hours of delivery, with your order number and a clear photo of the product and packaging.
Problems that could not reasonably be seen on delivery (for example spoilage before the expiry date) must be reported as soon as you discover them.
We cannot accept responsibility for products left unattended after delivery, stored incorrectly, refrozen after thawing, or kept beyond the "best before" or "use by" date.

Faulty, damaged or incorrect goods

If an item arrives damaged, defective, expired, unsafe or different from what you ordered, contact us as soon as possible with your order number and a photo. For defective or unsafe goods, you may within 6 months of delivery ask us to repair, replace or refund the item. If goods are not as described or ordered, you may reject them and receive a full refund if you tell us within 10 business days of delivery.

Frozen and chilled goods (ice cream, desserts, hake and similar): please check these when they're delivered or collected, and tell us within 24 hours if they arrive melted, thawed, damaged or expired. Send your order number and a photo. Problems reported after 24 hours may not qualify, because we can't confirm how the goods were stored after delivery. This doesn't affect your rights under the Consumer Protection Act for goods that were defective when we delivered them.

Change of mind

For food-safety reasons, and because the 7-day cooling-off right does not apply to foodstuffs, beverages and other everyday consumables, we generally cannot accept returns of food, frozen goods, beverages or pet food because you changed your mind. Unopened, unused, sealed non-perishable items in their original packaging may be returned for a refund or exchange within 7 days of delivery; you carry the return cost unless the return is due to our error or a fault.

Refunds

Approved refunds are paid to your original payment method within 10 business days of approval, and always within the periods required by law. Delivery fees are refunded only where we made an error or could not deliver. You may ask for a refund in money rather than a voucher or store credit.

Cancelling an order

You may cancel an order before it is dispatched by contacting us as soon as possible. Once an order is out for delivery it can no longer be cancelled, subject to your legal rights.

How to contact us

Email admin@mrbowmanstrading.co.za, call 078 417 7784 / 060 528 8307, or WhatsApp 078 417 7784. Please include your order number and photos.